Right of return and exchange
Store and mail order sales have a 14-day return and exchange right. This means that the returning of a product must be notified within 14 days of the reception. After sending the notification, there are additional 14 days to return the product. The returned product must be unused.
The shipment (invoice for example) or a cash receipt and the reason for the return must always be attached to the returned part so that we can process the matter.
Packets sent as a postclaim will not be redeemed. Include your own bank account number in the packages which you submit so that we can refund after we have investigated the matter.
- Self-removed parts will not be redeemed.
- Electronic components (sprayer parts and relays for instance) will not be redeemed. If the shipping package has been opened we will only replace it if there is an error or defect that could not be detected without opening the package.